Shipping & Delivery

Orders placed by 1pm EST will ship from our distribution center the same day. Please note that orders placed after 1p EST, on the weekend, or on a holiday will be processed for dispatch the next business day. Saturday delivery is not currently available. Trust that we do our very best to ensure that packages arrive on time but extenuating circumstances (e.g., inclement weather) occasionally interfere and cause delays. If you place a highly time-sensitive order, please inform our team at customercare@ramybrook.com so they may offer extra assistance where possible.

We make it easy to track your order. Simply visit ups.com/track and enter your tracking number to see the most up-to-date delivery information. You can obtain your tracking number from the shipping confirmation email sent from orders@ramybrook.com, from your My Account page, or from our customer care team by emailing customercare@ramybrook.com.

We are unable to deliver to P.O. boxes or forwarding addresses.

We adore our global Ramy Brook fans. We ship worldwide via UPS for a $75 USD flat shipping fee. Shipments will be sent on a Delivery Duty Unpaid (DDU) basis, and the customer will be responsible for any duties or taxes requested by the shipping carrier. For additional information, please contact your local customs office.

Do note, we are unable to accept international returns or exchanges at this time.

Taxes are calculated according to your shipping destination and presented on the Order Review page. Make sure you select your location to view the correct taxes.

For orders shipped to a US destination, local sales tax will be charged on all orders where applicable.

We ship to international destinations on a DDU (Delivery Duty Unpaid) basis, which means the customer will be responsible for any duties or taxes requested by the shipping carrier. For additional information, please contact your local customs office.

The US Department of Transportation does not allow pressurized or flammable items to be shipped by air. As a result, orders containing fragrance must be delivered via our Standard shipping service.

Due to these restrictions, these items cannot be sent to international shipping addresses at this time. We suggest that you select a different shipping destination within the US.