Shipping & Delivery

• Standard Shipping (Amazon): Orders placed Monday-Friday before 12p EST will begin processing the same day. Please allow 1-2 business days for processing before your order ships. Please note that during high-demand periods, order processing may take longer than usual.
• Overnight & 2nd Day Shipping (UPS): Orders placed Monday-Friday before 12p EST will process and ship the same day. Orders placed Monday-Friday after 12p EST will ship the following business day. Weekend deliveries are unavailable at this time.
• Weekend & Holiday Orders: All orders placed on Saturday, Sunday, or a major holiday will begin processing the following business day.

Trust that we do our very best to ensure that packages arrive on time, but extenuating circumstances (e.g., inclement weather) occasionally interfere and cause delays. We recommend opting for an expedited shipping method if you require your order by a certain date. Please note that Ramy Brook is not liable for lost or stolen packages if Route Package Protection is not selected at the time of purchase.

We make tracking your order easy. Use your tracking number to see the most up-to-date delivery details.

Standard Shipping Orders: Track your order on the Amazon website.

Overnight & 2nd Day Shipping Orders: Track your order on the UPS website.

You can find your tracking number in the shipping confirmation email from orders@ramybrook.com, on your My Account page, or by contacting our Customer Care team at customercare@ramybrook.com.

We are unable to deliver to P.O. boxes or forwarding addresses.

Select the country where you will be shipping your order from the pop up when entering the site. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. Please note that we are unable to ship candles, fragrance, jewelry and other non-apparel items to select countries at this time. 

To see more details regarding international orders, click here. 

Route Package Protection is an optional insurance service available at checkout that covers your order in the event it is lost, stolen, or damaged in transit. We’ve partnered with Route to provide added peace of mind and support should an issue arise.

If you’ve experienced a shipping issue with your order, you can file a claim directly with Route’s team here. 

Please note that Ramy Brook is not liable for lost or stolen packages if Route Package Protection is not selected at the time of purchase. 

If your order lost, stolen, or was damaged in transit and you purchased Route Package Protection, please file a claim directly with Route here. 

If Route was not added to your order, please contact us at customercare@ramybrook.com as soon as possible so we can assist with opening a claim with the shipping carrier. Please note that Ramy Brook is not liable for lost, stolen, or damaged packages if Route Package Protection is not selected at checkout. Additionally, Ramy Brook is not responsible for orders shipped to the address provided at checkout if an incorrect shipping address was entered at the time of purchase.

For items damaged in transit, please include clear photos of the item and packaging when submitting your claim with Route. 

If you believe your item has a manufacturing defect or was damaged prior to shipment, please contact our team directly. We recommend inspecting and trying on your item upon delivery, as we require notification of any product issues within 30 days of the delivery date.

How duties, taxes and other customs fees are treated is dependent on your destination country. We only cover duties for Australia, Hong Kong, UK, Mexico, Germany, France, Italy and the rest of EU. Any applicable duties or taxes are automatically calculated by Global-e at checkout. The amount is determined by your country’s Customs department based on the country of origin of the items being purchased and classification of these items. International taxes such as VAT (Value Added Tax) are set by the destination country. Select DDP (Delivery Duties Paid) at checkout to pre-pay these fees. All fees will be listed on the Global-e powered checkout page. If DDP is not selected, the shipping carrier will invoice you upon delivery. Ramy Brook is not responsible for these charges. Any duties and taxes paid separately are nonrefundable, except for orders shipping to Canada.

Duties and taxes are calculated based on the items ordered, where they were manufactured, your shipment destination, and the value of your purchase. They are added to your order total in the shopping cart. 

The US Department of Transportation does not allow pressurized or flammable items to be shipped by air. As a result, orders containing fragrance must be delivered via our Standard shipping service.

Due to these restrictions, these items cannot be sent to international shipping addresses at this time. We suggest that you select a different shipping destination within the US.