Customer Care
Frequently Asked Questions
- We will honor price adjustments for any orders placed within the past 15 days.
- A small selection of styles is excluded from the Spring Friends & Family Event. See the excluded styles here. These styles are also marked with a light grey badge that reads "Not Eligible".
- Please note that we anticipate a large volume of orders during the Event, and as a result, our warehouse may experience some delays processing and shipping orders. We ask for your patience while they focus on ensuring everyone’s order is packed with care and dispatched as quickly as possible.
Ramy Brook
980 Madison Avenue
New York, NY 10075
Call the Store Team: 1.646.422.1177
Call or Text the Shopping Concierge: 1.646.300.3226
Hours: Mon-Sat 10a to 6p EST // Sun 12p to 6p EST, excluding major holidays
We accept all major credit cards, Apple Pay, PayPal, and Afterpay.
Apple Pay
You can opt to pay with Apple Pay. When selecting this option on the product page or at checkout, simply follow the prompts on your Apple device to complete the transaction. Be sure to select the intended credit card, shipping address, and billing address since we cannot modify these details after your order is submitted.
PayPal
You can choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Ramy Brook.
Afterpay
We offer the option to pay in four interest-free installments with Afterpay. Please note that:
You’ll be redirected to Afterpay to complete your purchase and they’ll be in touch when your payments are due Afterpay will perform a soft search with a credit reference agency. This will not affect your credit rating
For more information, click here
We invite customers to stay up-to-date with the latest Ramy Brook trends, parties, and promotions by subscribing to our newsletter and SMS program. We offer a 15% off welcome code to new newsletter subscribers and a $50 credit to new SMS subscribers. Every new subscriber is eligible to receive both benefits. However, these promotional codes cannot be used for the same order and only apply to full price styles. The $50 credit only applies to orders of $250 or more. Accessories are excluded from both promotional codes.
The availability of items added to your cart or saved to your wishlist is not guaranteed and they may stock out before you complete your purchase. Items saved in both places that remain in-stock may also disappear unless you are logged into your Ramy Brook Account, which can be created here.
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Add pieces you love or missed out on to your Wishlist
- Save your address so you can shop even quicker in future
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgot Password’ link on the ‘Sign In’ page.
If you need to redeem a Gift Card, please contact our Customer Care team for help with placing your order.
Yes, our NYC Flagship at 980 Madison Avenue accepts electronic gift cards.
We offer a price adjustment on items purchased up to seven days prior to the start of a sale. Please be aware that the exact style and size must be available for purchase at the time your request is made before any adjustment in the price can be approved.
Currently, we do not offer order cancellations unless a style is marked as pre-order. Our warehouse starts fulfilling orders once they are placed. Please visit our Returns Center and enjoy an easy, complimentary returns process since we cannot modify orders once they are prepared for shipment.
We’re always looking for new websites to join our affiliate program. If you love Ramy Brook and want to refer your customers to us, let’s get acquainted!
We look forward to partnering with you! Ready to get started? Apply below to be considered.
You will be able to enter a promo code in the "Discount Code or Gift Card" field at checkout. Every new subscriber is eligible to receive both benefits. However, these promotional codes cannot be used for the same order and only apply to full price styles. The $50 credit only applies to orders of $250 or more. Accessories are excluded from both promotional codes.