Return FAQs

Returns on orders placed within the US will incur a $10 restocking fee. To obtain your return label, visit our Returns Center at returns.ramybrook.com and follow the prompts. If your order meets the return eligibility criteria, the Returns Center will issue you a printable return label. A restocking fee of $10 will be deducted from your refund. However, the restocking fee will be waived if you opt for store credit or an exchange instead of a refund to your original form of payment. Please note, whichever refund outcome you choose, we cannot modify it after processing your return.

To start a return for an international order, you will need the Order Confirmation # from your packing slip or your Order Confirmation Email. Please submit your request via the Global-e platform at https://web.global-e.com/Returns/Portal/gsBzy to receive a return label. Returns on orders placed outside of the US will incur a $15 shipping fee.

The refund process is initiated when our distribution center receives your returned package. The refund will be issued to your original form of payment and your refund or store credit will be issued approximately 7-10 business days after your return has been processed. 

You will receive one email notification when the return is received by our distribution center and a second email notification when the refund or store credit has been issued. Do note, premium shipping service fees are non-refundable.

To estimate the timing of your refund, you can monitor the transit status of your return by visiting ups.com/track and entering the tracking number listed on your complimentary return label.

Ramybrook.com gladly accepts returns of full-price, unused, unworn, unwashed, unaltered and undamaged merchandise within 30 days of delivery. All original tags must be attached to returned Apparel, Swim, Belts, Jewelry, and Sunglasses. The following items are not eligible to be returned: Sale Styles, Candles, Fragrances, and Shoes.

Our warehouse team diligently inspects each item upon return. Please note that they reserve the right to decline the return if it does not meet our return criteria.

All sale items are final sale and are not eligible for return or exchange. These items have a "Final Sale" badge in red on each product page and you will also see it when you add your item to your cart.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, fees applied or future orders being refused.

- We are committed to offering a flexible returns policy to enhance your online shopping experience. To ensure fairness for all customers, we actively monitor return activity to prevent misuse of this policy.

- If a customer has returned items valued at over $7,500 within the past 12 months, our team reserves the right to review their account history. Based on this review, we may accept or deny return requests at our discretion. If a return request is accepted under these conditions, The customer is responsible for the shipping label fee and a $10 restocking fee will still apply.

Once the customer's return rate decreases to a sustainable level, their account will be restored to the standard return policy. We understand that valid reasons for returns may arise and aim to work collaboratively with customers to find the best resolution. 

We do not currrently offer order modifications or cancellations of in-stock items because our distribution center begins fulfilling your order immediately after it's placed. Should you require a recently placed order to be modified or cancelled, please visit our Returns Center at returns.ramybrook.com to initiate an easy, complimentary return process in anticipation of your order's arrival.

To start an exchange, visit our Returns Center at returns.ramybrook.com within 30 days of your order and follow the prompts. You can request an exchange in our Returns Center for another color or size of the product you wish to return. If you need further asisstance, please contact customercare@ramybrook.com and we will happily assist with this. Please note, using a return label obtained elsewhere will delay your return processing and refund issuance by up to 30 days. 

To start a return for an international order, you will need the Order Confirmation # from your packing slip or your Order Confirmation Email. Please submit your request via the Global-e platform here to receive a return label. 

To schedule a pickup, go to www.dhl.com and choose your country from the “Choose your location” dropdown menu. You have two options for completing the return: On your country’s DHL page, find the DHL Service Point Location for parcel drop-off OR Select “Contact DHL Express” and call the local phone number to schedule a parcel pickup.

To see more details regarding international orders, click here.