Return FAQs

Returns on orders placed within the US will incur a $10 restocking fee. To obtain your return label, visit our Returns Center at returns.ramybrook.com and follow the prompts. If your order meets the return eligibility criteria, the Returns Center will issue you a printable return label. A restocking fee of $10 will be deducted from your refund. However, the restocking fee will be waived if you opt for store credit or an exchange instead of a refund to your original form of payment. This policy applies to orders placed on or after June 15th, 2023.

To start a return for an international order, you will need the Order Confirmation # from your packing slip or your Order Confirmation Email. Please submit your request via the Global-e platform at https://web.global-e.com/Returns/Portal/gsBzy to receive a return label. Returns on orders placed outside of the US will incur a $15 shipping fee.

The refund process is initiated when our distribution center receives your returned package. The refund will be issued to your original form of payment and, depending on the form of payment, it will take approximately 7-10 business days for the credit to post to your account.

You will receive one email notification when the return is received by our distribution center and a second email notification when the refund has been issued. If store credit was applied at checkout, you will automatically receive an electronic gift card for the refunded amount. Do note, premium shipping service fees are non-refundable.

To estimate the timing of your refund, you can monitor the transit status of your return by visiting ups.com/track and entering the tracking number listed on your complimentary return label.

Ramybrook.com gladly accepts returns of full-price, unused, unworn, unwashed, unaltered and undamaged merchandise within 30 days of delivery. All original tags must be attached to returned Apparel, Swim, Belts, Jewelry, and Sunglasses. The following items are not eligible to be returned: Sale Styles, Candles, Fragrances, and Shoes.

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Ramy Brook account or future orders being refused.

We do not currrently offer order modifications or cancellations of in-stock items because our distribution center begins fulfilling your order immediately after it's placed. Should you require a recently placed order to be modified or cancelled, please visit our Returns Center at returns.ramybrook.com to initiate an easy, complimentary return process in anticipation of your order's arrival.

Should you elect to cancel a style that you pre-ordered in advance of its delivery to our distribution center, please just contact customercare@ramybrook.com and we will gladly issue a refund.

To start an exchange, visit our Returns Center at returns.ramybrook.com within 30 days of your order and follow the prompts. You can request an exchange in our Returns Center for another color or size of the product you wish to return. If you need further asisstance, please contact customercare@ramybrook.com and we will happily assist with this. Please note, using a return label obtained elsewhere will delay your return processing and refund issuance by up to 30 days. 

To start a return for an international order, you will need the Order Confirmation # from your packing slip or your Order Confirmation Email. Please submit your request via the Global-e platform here to receive a return label. 

To schedule a pickup, go to www.dhl.com and choose your country from the “Choose your location” dropdown menu. You have two options for completing the return: On your country’s DHL page, find the DHL Service Point Location for parcel drop-off OR Select “Contact DHL Express” and call the local phone number to schedule a parcel pickup.

To see more details regarding international orders, click here.